Responsible Gaming at l89l – Your Safety Is Our Priority
l89l believes that gambling should always be an enjoyable form of entertainment — never a source of stress or financial hardship. Our responsible gaming programme gives Bangladesh players the tools, information, and support they need to stay in control of their play at every step.
Responsible gaming is the practice of enjoying online casino and sports betting activities — including cricket betting, slots, and live casino games — in a way that is safe, informed, and within your personal financial means. At l89l, we define responsible gaming not merely as a compliance obligation but as a core value that shapes every feature we build and every policy we adopt.
For most players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, gambling at l89l is a form of leisure — a way to enjoy a BPL match or spin a favourite slot game after work. But we recognise that for a small number of players, gambling can develop into a habit that negatively affects their finances, relationships, and mental well-being. Our responsible gaming programme exists to support those players before problems escalate.
l89l has built a suite of practical, self-service tools directly into your account dashboard. These tools give you the power to set limits on your deposits, restrict your playing time, take a short break, or permanently exclude yourself from the platform — all without needing to speak to a support agent first. We also have a dedicated support team available 24 hours a day, 7 days a week, trained to handle responsible gaming concerns with sensitivity and confidentiality.
l89l is committed to operating a fair, transparent, and player-centred online gaming environment. This commitment includes a zero-tolerance policy toward underage gambling, proactive monitoring for signs of problem gambling behaviour, and regular staff training on responsible gaming practices.
We do not use aggressive bonus mechanics designed to trap players in unsustainable wagering patterns. Our bonuses and promotions are structured with clear, fair terms, and we actively encourage players to read the Terms & Conditions of any bonus before claiming it. We will never pursue a player who has chosen to self-exclude or set strict deposit limits — these choices are respected unconditionally.
We also invest in technology that flags unusual patterns of play, such as sudden large deposit increases or extended uninterrupted sessions. When our systems identify a player who may be at risk, our support team reaches out proactively to offer assistance and information about the responsible gaming tools available to them.
Safe and Secure: All responsible gaming tools at l89l are free to activate, take effect immediately or within 24 hours as specified, and cannot be reversed during the active restriction period. Your decision to use these tools is treated with full confidentiality by our team.
Self-service controls built directly into your l89l account dashboard — free, immediate, and confidential
Deposit Limits
Set a maximum deposit amount per day, week, or month in Bangladeshi Taka (৳ BDT). Once a deposit limit is active, the platform will automatically block any deposit that would exceed your chosen threshold. Limits can be decreased at any time and take effect immediately. Increases to a limit are subject to a 7-day cooling-off period to protect you from impulsive decisions.
Session Time Limits
Define how long a single gaming session can last before you are automatically prompted to stop. You can set a session time limit of 30 minutes, 1 hour, 2 hours, or a custom duration. When your limit is reached, l89l will display a clear on-screen notification and log you out if you choose to stop. This tool is especially useful for managing late-night play sessions.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered in the current session. Reality checks appear at intervals you choose — every 15, 30, or 60 minutes — and give you the option to continue, review your session summary, or exit the game. They are a gentle but effective way to stay aware of time and spend.
Time-Out / Cool-Off Period
Take a short break from the l89l platform without permanently closing your account. Time-out periods are available in durations of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, make deposits, or place bets. Your account balance is preserved and accessible once the time-out period expires.
Self-Exclusion
If you feel that gambling is having a serious negative impact on your life, you can request a self-exclusion of 6 months, 1 year, 3 years, or permanently. Self-exclusion is irreversible for the duration of the chosen period — it cannot be lifted early under any circumstances. Upon self-exclusion, your account is immediately suspended and you will be removed from all l89l marketing communications.
Loss Limits
Set a cap on the maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, the platform will prevent further wagering until the limit period resets. Like deposit limits, loss limits can be reduced immediately but increases require a 7-day review window. This tool helps you maintain your gaming budget with discipline and clarity.
Setting up your player protection tools takes less than two minutes — here is how
Log In to Your Account
Visit l89l.io and log in to your registered account using your username and password. Ensure you are on a secure network before accessing account settings.
Open Account Settings
Click on your account avatar or username in the top-right corner of the platform. Select "Account Settings" from the dropdown menu to access your profile area.
Navigate to Player Safety
Within Account Settings, locate the "Player Safety" or "Responsible Gaming" tab. This section lists all available tools including deposit limits, session limits, time-out, and self-exclusion.
Activate Your Chosen Tool
Select the tool you wish to activate, enter your preferred limit or duration, and confirm. Most tools take effect immediately. You will receive a confirmation email to your registered address once the tool is active.
Need Help? If you have difficulty activating any responsible gaming tool through your account dashboard, our support team is available 24/7 via live chat. You can also email us at [email protected] and a trained responsible gaming advisor will assist you — all conversations are handled with strict confidentiality.
Problem gambling can develop gradually and often goes unrecognised. The following are common warning signs that your gambling may be moving beyond healthy entertainment.
- You spend more money on gambling than you originally intended, and find it difficult to stop once you have started.
- You chase losses — continuing to gamble in an attempt to recover money you have already lost.
- Gambling is causing you financial stress, including borrowing money or missing bill payments to fund your play.
- You feel anxious, irritable, or restless when you are not able to gamble, or when you try to cut back.
- You have tried to stop or reduce gambling on your own but have been unable to do so.
- Gambling is affecting your relationships, work performance, or daily responsibilities in a negative way.
- You hide the extent of your gambling from family members or close friends because you feel ashamed or fearful of their reaction.
- You rely on gambling as a way to cope with stress, loneliness, depression, or other emotional difficulties.
If you recognise one or more of these warning signs in your own behaviour, taking action early is the most effective step you can take. Problem gambling, like other behavioural patterns, is far easier to address when it is identified at an early stage. The longer it goes unaddressed, the more difficult it can become to manage independently.
At l89l, we encourage any player who is concerned about their gambling behaviour to reach out to our support team immediately — even if you are not sure whether your situation qualifies as a "problem". Our advisors are trained to listen without judgment and to help you identify the right tools or resources for your specific situation.
In addition to the tools available directly through your l89l account, we strongly recommend that players in Bangladesh who are experiencing gambling-related difficulties seek support from a qualified counsellor or mental health professional. Talking to a trusted family member or friend is also a positive and important first step.
Remember: Gambling should never be used as a way to solve financial problems, earn a regular income, or recover previous losses. No betting strategy or system can guarantee a win. Every game outcome on l89l is determined by a certified Random Number Generator (RNG) that cannot be predicted or influenced.
Common questions about how l89l implements its player protection obligations
Need Help? We Are Here.
If you are concerned about your gambling behaviour — or that of someone you know — please do not hesitate to reach out. Our responsible gaming support team is available around the clock, every day of the year, to provide guidance, activate tools, and listen without judgment.
Live Chat
Available 24/7 via the chat widget on the l89l platform. Connect instantly with a trained support advisor who can help you activate any responsible gaming tool on the spot.
Email Support
Write to us at [email protected] with the subject line "Responsible Gaming Request". We aim to respond within 24 hours. All emails are treated with strict confidentiality.
Account Dashboard
Log in to your l89l account and navigate to Player Safety in Account Settings to activate deposit limits, time-out, session reminders, or self-exclusion directly — no agent needed.
Support Hours
24 hours a day, 7 days a week, 365 days a year — including Eid, Pohela Boishakh, and all public holidays. Bangladesh Standard Time (BST, UTC+6).
You are not alone. If gambling has become a serious problem affecting your mental health or financial stability, please consider speaking to a qualified counsellor or mental health professional in Bangladesh. Taking that first step is a sign of strength, not weakness.
A Note to Family Members and Friends
If you are concerned that a family member or friend in Bangladesh may be experiencing a gambling problem, there are practical steps you can take to help. Start by having an open, honest, and non-judgmental conversation about your concerns. Avoid confrontational language and focus on specific behaviours you have observed rather than making broad accusations.
Encourage the person to take a break using the l89l time-out feature, or to speak with a professional counsellor who specialises in behavioural health. You can also contact the l89l support team on behalf of a registered player to report concerns — our team will follow up discreetly and in accordance with our responsible gaming policy.
Remember that you cannot force someone to stop gambling — but you can offer consistent, compassionate support. Taking care of your own mental health while supporting a loved one through this process is equally important.
Keeping Gambling Fun and in Perspective
For the vast majority of l89l players, online gaming remains exactly what it should be — a fun, social form of entertainment enjoyed alongside cricket matches, festival seasons, and leisure time. Here are a few simple principles that help keep gambling in a healthy perspective:
Set a budget before you play and treat it as the cost of entertainment — not an investment. Only gamble with money you can comfortably afford to lose. Never chase losses. If you are on a losing streak, the best decision is always to step away and return another day with a clear head.
Balance your time. Gaming is most enjoyable when it is one activity among many. Make sure you are also spending time on relationships, hobbies, physical activity, and other interests. Take regular breaks during sessions — stand up, have a drink of water, and give yourself a moment to assess how you feel before continuing.
l89l is proud to be Bangladesh's trusted online gaming platform — and that trust is built on our genuine commitment to every player's long-term wellbeing, not just their in-session experience.
Play Responsibly. Play at l89l.
Explore our full range of games and betting options — from BPL cricket to live slots — with confidence that your safety tools are always just one click away.