Terms & Conditions – l89l Platform Rules and Player Obligations

1 Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between l89l ("the Platform", "we", "us", "our") and any individual ("you", "the Player", "the User") who accesses, browses, registers an account on, or uses any service offered by l89l at https://l89l.io and its associated subdomains or mobile interfaces.

By completing the account registration process, by clicking any "I agree" checkbox presented during onboarding, or by placing any wager or bet on the l89l platform, you confirm that:

• You have read these Terms in their entirety and in the English language;
• You fully understand and accept the obligations and restrictions described herein;
• You are entering into this agreement voluntarily and without coercion;
• You satisfy all eligibility requirements described in Section 2 of these Terms.

These Terms apply in conjunction with our Privacy Policy, Responsible Gaming Policy, and any bonus-specific or promotion-specific terms published on the l89l platform. In the event of a conflict between these Terms and any promotion-specific terms, the promotion-specific terms shall prevail solely in respect of that promotion.

2 Eligibility & Age Restrictions

The l89l platform is strictly restricted to adults. You must be at least 21 years of age to register an account or participate in any form of gambling or sports betting on l89l. This age restriction applies to all players accessing the platform from Bangladesh and any other territory where l89l services are available.

In addition to the age requirement, you must meet all of the following eligibility criteria to use l89l:

• You are a natural person and not a corporation, partnership, or other legal entity;
• You are accessing the platform from a jurisdiction where online gambling is not prohibited under applicable local law;
• You are not a current or former employee, contractor, agent, or close family member of an employee of l89l or any of its affiliated entities;
• You have not previously been self-excluded from the l89l platform or had an account closed for breach of these Terms;
• You are acting on your own behalf and not as an agent for any third party.

l89l reserves the right to request identity verification documents at any stage of the registration or withdrawal process to confirm age and eligibility. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension or closure.

3 Account Registration

3.1 Single Account Policy

Each player is permitted to hold only one active account on the l89l platform. Opening duplicate, secondary, or multiple accounts — whether under the same name, same device, same IP address, same payment method, or same identity — is strictly prohibited and constitutes a material breach of these Terms. l89l uses automated and manual detection systems to identify duplicate accounts. Where duplicates are identified, all accounts may be closed and associated balances forfeited.

3.2 Accuracy of Registration Information

When completing the registration form, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, and contact details. You agree to update this information promptly if any detail changes. l89l is not liable for any loss arising from inaccurate information provided at registration.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any one-time verification codes sent to your registered device. You must not share your login credentials with any third party. l89l will not be held responsible for any unauthorised access to your account that results from your failure to keep your credentials secure.

If you suspect that your account has been accessed without authorisation, you must notify l89l support immediately via the live chat facility or by emailing [email protected]. l89l will take reasonable steps to secure your account upon receiving such notification.

3.4 Account Verification (KYC)

l89l operates a Know Your Customer (KYC) process in accordance with responsible gaming and fraud prevention standards. You may be required to submit one or more of the following documents before withdrawals are processed:

• Government-issued national identity card (NID) or passport;
• Proof of current residential address (utility bill or bank statement, dated within 90 days);
• Proof of ownership of the payment method used for deposits (e.g., screenshot of registered bKash or Nagad account).

Documents must be submitted in clear, unaltered digital form. l89l reserves the right to decline verification documents that appear to have been tampered with or that cannot be authenticated to a reasonable standard.

4 Deposits & Withdrawals

4.1 Supported Payment Methods

l89l accepts deposits and processes withdrawals exclusively in Bangladeshi Taka (৳ BDT) via the following payment methods: bKash, Nagad, Rocket, Upay, Tap, SureCash, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change without prior notice. The current list of active payment methods is displayed on the deposit and withdrawal pages within your account.

4.2 Minimum and Maximum Transactions

Minimum and maximum deposit and withdrawal amounts are set per payment method and are displayed at the point of transaction. l89l reserves the right to adjust these limits at any time. Players who have not completed KYC verification may be subject to reduced withdrawal limits until their identity is fully confirmed.

4.3 Withdrawal Processing

Withdrawal requests are processed during business hours, Bangladesh Standard Time (BST, UTC+6). l89l aims to process approved withdrawal requests within 24 hours of submission, subject to successful KYC verification and fraud screening. Processing times for individual payment methods may vary. l89l is not responsible for delays caused by the receiving payment provider.

4.4 Currency and Fees

All transactions on l89l are conducted in Bangladeshi Taka. l89l does not charge internal fees on standard deposits or withdrawals; however, your payment provider may apply their own transaction charges. Players are responsible for any fees levied by their payment provider.

5 Bonuses & Promotions

5.1 General Bonus Terms

l89l offers a range of bonuses and promotional incentives to eligible players. All bonuses are subject to wagering requirements, time limits, game restrictions, and minimum odds conditions that are specified in the individual promotion terms published alongside each offer. By claiming any bonus, you agree to those promotion-specific terms in addition to these general Terms.

5.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, bonus funds must be wagered a minimum number of times (the "wagering requirement") before they or any associated winnings can be withdrawn. The wagering requirement multiplier and eligible games are specified per promotion. Bets placed on excluded games do not count towards the wagering requirement.

5.3 Bonus Abuse

The use of automated software, scripts, bots, or any other method to exploit bonuses, artificially inflate wagering activity, or circumvent promotion conditions constitutes bonus abuse and is strictly prohibited. l89l reserves the right to withhold, cancel, or claw back any bonus or associated winnings where abuse is suspected or confirmed, and to close the account of any player found to be engaging in such conduct.

5.4 One Bonus Per Player

Unless explicitly stated otherwise, each promotion is available to one account per player, per household, per device, and per IP address. Players who attempt to claim the same promotion multiple times through different accounts will be subject to the duplicate account policy set out in Section 3.1.

6 Betting & Gaming Rules

6.1 Acceptance of Bets

All bets placed on l89l are subject to the specific rules applicable to the relevant sport, market, or casino game. l89l reserves the right to refuse, limit, or void any bet at its sole discretion, including bets placed after an event has commenced, bets placed in error, or bets that appear to exploit a pricing error. Where a bet is voided, the stake is returned to the player's account balance.

6.2 Bet Settlement

Cricket and other sports bets are settled in accordance with the official result published by the relevant governing body (e.g., ICC, BCB, BCCI). In the event of a dispute regarding the outcome of an event, l89l's determination based on official sources shall be final. Live in-play bets are settled on the basis of the score at the time the bet is confirmed, not at the time the player submits the bet request.

6.3 Casino Games

All casino games available on the l89l platform use certified random number generator (RNG) technology or live dealer feeds provided by licensed third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. The theoretical return-to-player (RTP) percentage for each game is available within the game information panel. l89l does not alter or override the RNG or live dealer outcomes provided by these studios.

6.4 Errors and Malfunctions

In the event of a technical malfunction, system error, or obvious pricing error affecting a game or bet, l89l reserves the right to void the affected transactions and return stakes to players. Winnings generated as a result of a malfunction or error will not be honoured. l89l will communicate material service disruptions through the platform's notification system.

7 Prohibited Conduct

The following actions are strictly prohibited on the l89l platform. Engaging in any prohibited conduct may result in immediate account suspension or permanent closure, forfeiture of account balance, and reporting to relevant authorities where legally required:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with any part of the platform;
• Engaging in match-fixing, spot-fixing, or any form of event manipulation;
• Colluding with other players to gain an unfair advantage in any game;
• Using the platform for money laundering, fraud, or any other criminal purpose;
• Providing false or misleading information during registration or KYC verification;
• Accessing the platform using a VPN, proxy server, or other IP-masking technology to circumvent geographic restrictions;
• Attempting to reverse-engineer, decompile, or otherwise tamper with the platform's source code or security systems;
• Opening multiple accounts or facilitating account sharing with other individuals.

8 Responsible Gaming

l89l is committed to promoting safe and responsible gambling across all of its products. We provide a suite of player protection tools that are accessible directly from the account settings panel. These tools include deposit limits (daily, weekly, and monthly), loss limits, session time reminders, cooling-off periods, and self-exclusion options ranging from 30 days to permanent exclusion.

If you believe that your gambling is causing financial, emotional, or social harm to yourself or others, we strongly encourage you to use the self-exclusion tool immediately and to seek support from a qualified counselling service. l89l's support team is available 24/7 via live chat to help you activate any responsible gaming tool on your account.

For detailed guidance on responsible gaming, including information on recognising problem gambling and accessing third-party support resources, please visit our dedicated Responsible Gaming page. All responsible gaming content on l89l is published in English and is designed to be accessible to players across Bangladesh.

9 Intellectual Property

All content on the l89l platform — including but not limited to the l89l brand name, logo, design, text, graphics, game interfaces, software, data compilations, and marketing materials — is the exclusive intellectual property of l89l or its licensed content providers. Nothing in these Terms grants you any right, licence, or interest in any intellectual property owned by or licensed to l89l.

You may not reproduce, copy, distribute, publish, display, modify, or create derivative works from any l89l content without the prior written consent of l89l. Unauthorised use of l89l's intellectual property may result in civil and criminal liability under applicable law.

10 Limitation of Liability

To the maximum extent permitted by applicable law, l89l shall not be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or system failure.

l89l's total aggregate liability to you in connection with any single claim or series of related claims shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

11 Privacy & Data Protection

l89l collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also acknowledge and accept the data processing practices described in the Privacy Policy. The Privacy Policy explains what data we collect, how we use it, how long we retain it, and what rights you have in relation to your personal data.

l89l uses industry-standard 256-bit SSL encryption to protect data transmitted between your device and our servers. We do not sell your personal data to third parties for marketing purposes. For full details, please review our Privacy Policy.

12 Amendments to These Terms

l89l reserves the right to amend, update, or replace these Terms at any time. Where changes are material, l89l will provide reasonable advance notice by posting a notice on the platform homepage, sending a notification to your registered email address, or displaying an in-platform alert. Your continued use of the platform after the effective date of any amended Terms constitutes your acceptance of those amendments.

It is your responsibility to review these Terms periodically. The date of the most recent revision is displayed at the top of this page and in the Table of Contents sidebar. If you do not accept any amendment to these Terms, you must cease using the platform and may request account closure by contacting l89l support.

13 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and l89l arising out of or in connection with these Terms or your use of the platform, both parties agree to first attempt to resolve the dispute through good-faith negotiation.

Any unresolved dispute may be referred to binding arbitration in accordance with applicable arbitration rules. The language of arbitration shall be English. The arbitrator's decision shall be final and binding on both parties. Nothing in this clause prevents l89l from seeking injunctive or other equitable relief in any competent court where necessary to protect its intellectual property or prevent irreparable harm.

14 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or about any aspect of the l89l platform, please contact our support team using the details below. All support communications are handled in English.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the l89l platform
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Target: Live chat — under 2 minutes; email — within 24 hours

l89l is operated as an online entertainment platform serving the Bangladesh market. All correspondence should be directed to the support email address listed above. l89l does not operate a physical walk-in office open to the public.